Quality & product selection
What fabrics do you use?
At nnara, we select only natural fabrics featuring high-quality yarns and tightly woven, durable textures. We prefer breathable materials that feel soft to the touch, ensuring comfort and lightness for the wearer.
What level of craftsmanship do you guarantee?
nnara garments stand out for their durability and meticulous design. We choose only models engineered to maintain their shape and color over time, made with resistant fabrics and reinforced stitching.
At nnara, we select only natural fabrics featuring high-quality yarns and tightly woven, durable textures. We prefer breathable materials that feel soft to the touch, ensuring comfort and lightness for the wearer.
What level of craftsmanship do you guarantee?
nnara garments stand out for their durability and meticulous design. We choose only models engineered to maintain their shape and color over time, made with resistant fabrics and reinforced stitching.
Size guide
How can I find the right size?
You’ll find a detailed size guide with garment measurements on every product page. Look for the “Size Guide” button in the product details. You can also check the dedicated size chart image included among the product photos.
How can I understand the fit of a garment?
Each product page includes useful information under the “Size & Fit” dropdown menu. Here you can see whether the item fits regular, oversized, slim, or otherwise. You’ll also find the size worn by the model along with their measurements.
You’ll find a detailed size guide with garment measurements on every product page. Look for the “Size Guide” button in the product details. You can also check the dedicated size chart image included among the product photos.
How can I understand the fit of a garment?
Each product page includes useful information under the “Size & Fit” dropdown menu. Here you can see whether the item fits regular, oversized, slim, or otherwise. You’ll also find the size worn by the model along with their measurements.
Orders
What happens after I confirm my order?
You will immediately receive a confirmation email with your order number. The order status will also appear as “confirmed” in your personal account on nnara.shop. Within 24 hours, our team will prepare your order and hand it over to the courier. You’ll then receive a second email notifying you that your order has been shipped. Once the courier takes charge of your parcel, you will receive an email or SMS with shipping updates and your tracking number.
Can I cancel or modify my order after placing it?
Once an order has been placed, it cannot be modified. You may cancel your order only if the courier has not yet taken charge of the parcel. Contact customer service via WhatsApp to check whether cancellation is still possible.
You will immediately receive a confirmation email with your order number. The order status will also appear as “confirmed” in your personal account on nnara.shop. Within 24 hours, our team will prepare your order and hand it over to the courier. You’ll then receive a second email notifying you that your order has been shipped. Once the courier takes charge of your parcel, you will receive an email or SMS with shipping updates and your tracking number.
Can I cancel or modify my order after placing it?
Once an order has been placed, it cannot be modified. You may cancel your order only if the courier has not yet taken charge of the parcel. Contact customer service via WhatsApp to check whether cancellation is still possible.
Delivery & shipping
Where is my package?
To track your parcel, use the tracking number provided by the courier via email or SMS once the shipment is processed.
What if my tracking number isn’t active yet?
Please allow some time—tracking may only become active a few hours after the courier has received the package.
What if the tracking link isn’t updating?
Tracking updates are not in real time; it may take several hours for the latest transit point to appear. However, if there are no updates within 5–6 business days, please contact our customer service team.
I received a delivery notification, but nothing has arrived. What should I do?
First, check if the package was delivered to a neighbor. If not, and you still haven’t received it within the expected delivery window, contact our customer service via the WhatsApp link on our website.
Which delivery options are available?
You can choose from the following: Express Delivery (available for both domestic and international shipments). Estimated delivery times are shown on the nnara.shop homepage and on product pages.
To track your parcel, use the tracking number provided by the courier via email or SMS once the shipment is processed.
What if my tracking number isn’t active yet?
Please allow some time—tracking may only become active a few hours after the courier has received the package.
What if the tracking link isn’t updating?
Tracking updates are not in real time; it may take several hours for the latest transit point to appear. However, if there are no updates within 5–6 business days, please contact our customer service team.
I received a delivery notification, but nothing has arrived. What should I do?
First, check if the package was delivered to a neighbor. If not, and you still haven’t received it within the expected delivery window, contact our customer service via the WhatsApp link on our website.
Which delivery options are available?
You can choose from the following: Express Delivery (available for both domestic and international shipments). Estimated delivery times are shown on the nnara.shop homepage and on product pages.
Returns & refunds
How can I return my order?
You can return unused items for free within 14 days. Simply contact our customer service team on WhatsApp and we will guide you through the return process.
What should I do if my item is damaged or defective?
We’re sorry your item arrived damaged or defective! Please contact our customer service on WhatsApp to file a claim and provide all the details needed so we can resolve the issue as quickly as possible.
How can I request a replacement?
Once we receive the item you are returning, we will automatically ship the replacement product. You will receive an email from the courier with the dispatch confirmation and the estimated delivery date of your new item.
Can I return items from different orders together?
Yes. If you have multiple orders shipped by NNARA, you can return them in a single parcel as long as each item is still within the return period.
When will I receive my refund?
You will receive your refund within 14 days of NNARA receiving your returned item. Please remember to keep the courier’s return receipt until your refund has been processed.
You can return unused items for free within 14 days. Simply contact our customer service team on WhatsApp and we will guide you through the return process.
What should I do if my item is damaged or defective?
We’re sorry your item arrived damaged or defective! Please contact our customer service on WhatsApp to file a claim and provide all the details needed so we can resolve the issue as quickly as possible.
How can I request a replacement?
Once we receive the item you are returning, we will automatically ship the replacement product. You will receive an email from the courier with the dispatch confirmation and the estimated delivery date of your new item.
Can I return items from different orders together?
Yes. If you have multiple orders shipped by NNARA, you can return them in a single parcel as long as each item is still within the return period.
When will I receive my refund?
You will receive your refund within 14 days of NNARA receiving your returned item. Please remember to keep the courier’s return receipt until your refund has been processed.